Return & Exchange
You may return any non-customized product ordered on the genysisx.co website for exchange within seven (7) calendar days from the delivery date. Returned products must be in unworn, unaltered, unwashed and in sellable condition, with all tags attached and in its original packaging. You may exchange the product for another item of equal or greater value. Item may only be exchanged once. Your exchange will be processed as soon as the product you have returned is inspected by us and it is confirmed that it fits within our returns policy.
Please be advised that return costs will be borne by the customer unless the reason for return is damaged merchandise or an incorrectly processed order. GenysisX reserves the right to deny any returns or exchanges if the product does not meet the policy requirements, or have been returned beyond the exchange period of 7 calendar days.
To return a product, please contact customer service at firstname.lastname@example.org included with your shipment along with the original invoice.
Please return to:
Genysis All Evento Sdn Bhd (GenysisX)
C-5-35, CENTUM @ Oasis Corporate Park,
No.2, Jalan PJU 1A/2, Ara Damansara 47301,
Petaling Jaya, Selangor, Malaysia.
In the event of the product is unavailable after you place your order, we will notify you and you can decide if you would like to substitute an item or cancel your order. If you choose to cancel the order, it takes 1-2 working days for your refund to be returned to your account.
If you have not received your refund within the time frame, please feel free to contact us at email@example.com or +6018-7706859.